Dennis Schottler, known for his sharp tongue, the sales expertise of call center service providers has been under the magnifying glass. Marius Pana of the trade-service.net in an interview with the call center guru Dennis Schottler, founder of the RFQ-platform call center-Scout: (MP) you are known for your sharp tongue, in particular in relation to criticisms of the management staff at call centres. The sales expertise is criticized in the last report you taken and sharp of call center service providers under the magnifying glass. Why do you not own call center? First of all thank you for this compliment! Mean, as you call it, pointed tongue results from the experiences with polarizing press reports. To be heard, it must hurt here and there also.
To your question: We, the call-center Scout, have written the distribution of call center services on the flag. To operate a call center, a lot more than just sell requires however. Here we use even the outsourcing option. It is known that a former co-worker of me operates a call center and we realize our inbound. We are distributors with years of call center experience, but do not assume us to claim, we would be a good Call Center Manager. Also, the platform of call center Scout would be not so successful, if we out would be picking us for a private call center the tenders. Our claim is the loyalty of our customers.
There are enough supporters who use your platform as a sales tool for their own call center market the tender platforms. They represented not we think and distance ourselves too much of it! (MP) You have as leaders headed various call center as a Angestellteter. What was the motivator, to become self-employed? I’ve mentored several in-house call center for Coca-Cola and Siemens. 2006-2007 I’ve steered a CATI Studio and outsourcing service provider as a proxy.