Quality in the attendance as excellency and ethics in the public administration: a study of case in the agency of the Cross Federal government saving bank of the Souls & ndash; BA Having the quality of the attendance as goal of excellency and ethics in the Public administration, the organization has the intention to maximize the professional and motivacional performance of the human being, improving the results and consequentemente generating an attendance with quality. The attendance represents a set of activities that objective to decide the problems of the customers with cortezia and efficiency, for in such a way the total quality in the installment of these services is essential to reach the excellency being looked for to fidelizar the customers and users and also to consider to the employees the vision of changes of behaviors and attitudes as well as the acquisition of new abilities and knowledge. This article approaches the results of an analysis on the degree of satisfaction with the quality of the attendance of the Agency of the Cross Federal government saving bank of the Souls & ndash; Bahia, carried through with employees, trainees, customers and user of the services of the agency of general form. A research of the descriptive type was developed, with exploratrio study, that studied the dynamics of the daily attendance to the customers, searching to explore and to analyze the collected data. The results had subsidized the definition of the internal and external situation under the optics of the excellency and ethics, total quality, of the marketing of relationship and Services. through the gotten results is intended to demonstrate as the good attendance can favor the installment of the banking services of quality for all the team of the agency. The methodology of this work was the research of field and the bibliographical revision, since they are the responsible ones for the data presented for the evidence of the problem and the objectives.