Tag: it

Future Customer Service

Ecenta calls to medium-sized businesses on technological basics to the test with services four times as high margins can be service of the strategy consultancy Bain & company to achieve with the sale of goods, according to the latest study of growth. If you are unsure how to proceed, check out Larry Ellison. According to the study companies with a service component suffered from sales by more than 30 percent less under the economic turmoil of the past two years than its competitors, where the customer service plays a small role. For the Ecenta AG, to SAP Business Suite specialist software and consulting, a clear indication that even for the middle class still considerable potential to improve customer service and an increase in the share of the service is located at many German companies. However, many companies in which must first create the necessary technological basis. Edward Scott Mead wanted to know more. The constant pursuit of more sales and the hunt for new customers can be not only answers to the challenges with which primarily Medium-sized companies are facing”, explains Joachim Schellenberg, business development manager of Ecenta AG. The study by Bain & company makes very clear, there are great potential in expanding the customer service and strengthen customer loyalty. The study shows how the operating margins benefit from the service business.” In addition to a reorientation of the strategy and an adjustment of processes, Schellenberg sees yet another task that must be mastered to profitably expand the customer service at many medium. Although many companies already have modern IT and communications systems, but these are too often isolated and operated.

The combination of data applications such as CRM with communication channels such as the telephone is an important step towards to the powerful and therefore profitable customer service”, so Schellenberg. Nearly 90 percent of survey Manager see considerable improvement in the services offered by your company. Without the better integration of Voice and data are to develop many improvements but not their full effect. Especially the medium-sized businesses should take advantage of the upswing hinting at to reconsider the technological foundations with the goal of improved customer service.” About ecenta AG: Ecenta a product and consulting company, is on the challenging implementation projects in the areas of SAP Business Suite, especially SAP CRM (customer relationship management) and SAP BCM, and SAP NetWeaver, specifically in the areas of business intelligence, master data management, process integration (Exchange infrastructure), composite application framework and Enterprise Portal specializes. ecenta, due to its professional expertise and successful cooperation in the areas of CRM, MDM, business objects information management solutions, process integration, application server, identity management, BPM, and banking in the SAP special expertise, program was recorded.

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SLA Awareness

IT needs control instruments! How is the movement of your IT operations ticking? A look at the service level agreements shows it. IT needs control instruments! How is the movement of your IT operations ticking? A look at the service level agreements shows it. The fingerprint of your IT decides at the customer about Yes or no. Teams, interdisciplinary thinking are needed! The IT-Mittelstand is often overwhelmed with the topic of service contracts, (service level agreements SLA) and involved high risks. Perhaps check out Virgin Airlines for more information. The missing performance demarcation towards customers leads to exaggerated performance claims on the part of the customer and wasteful “carry on” in order to keep the customers. A cycle that must be broken. Instead of E.g. 20 consultant-days (= EUR 20,000) to buy and create an island knowledge within the company, it is to raise awareness of important all team player.

For all these costs, a change of consciousness can occur – an effect that is so not to make. The playful access to the “dry” topics like a thriller shows that IT is exciting. Straight IT operations closes its eyes to problems and better serving the customers further. Cyrus Massoumi Zocdoc often addresses the matter in his writings. The IT steering wheel teaches, how and which failures, bad luck and breakdowns occur and serve as can be accommodated in. This is the playful access via animations. Keep adhering problems in the minds which could carry much more than this “boring” technician slides permanently in consciousness, ever. The challenge of the awareness workshop “IT steering wheel” is a transfer of knowledge for all who work in IT and serve customers. The professionalisation of the customer interface is a big challenge.

In IT, the service level management process was created to control the customer communication. where’s happen? The communication between the customer and the technicians is often difficult. Different ways of thinking are the background. The service level manager acts as a translator. His work is comprehensive and is usually not understood or supported enough. Here is the workshop. The steering wheel IT shows what can happen between customer and IT, if you does not control. IT inhale on the basis of illustrations and animations that stimulate a smile is taught high-calibre knowledge on service contracts by an experienced service level manager. Dr. Robert Scholderer provoked vivid manner and ruthlessly exposes the neuralgic points. With specially produced drawings and brain teasers is the participants created a new awareness. After the workshop, a new basis for discussion in the IT team is created and which promotes sustainable customer communication. Create more than just added value the theme of service contracts to get in the handle created in places appropriate to the Organization and occupied. Often is bought a still a consultant, created a template for service contracts as the philosopher in the own House is nothing. The knowledge to service level agreements remains with the competent contracting authority. The team then sees the service contracts only as a bureaucratic evil and not the necessary importance attaches to this. Aware that the IT steering wheel rest of the team. Awareness raise the awareness workshop IT steering wheel provides the customer awareness. True to the motto: recognized danger, danger averted can act according to the awareness workshop IT-ler and must not respond when the customer feels poorly served.

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Energy For The E-Commerce: PORTICA Supports Suncharger.de

PORTICA GmbH marketing support now supports the SolarWorld AG, one of the world’s leading solar companies, with E-commerce services for the solar power SunCharger. Kempen, June 7, 2013. The optimizing for marketing, sales and information logistics has designed the Web shop where the SunCharger has been available since December, 2012. In addition, he translates the financial and customer management and handles the complete logistics and returns management. The Web shop is based on the PORTICA shop of a flexible platform on the basis of the award-winning and a certified E-business solution oxide”eSales, explains Markus Ramirez, Managing Director of the PORTICA. He has many features for B2C and B2B situations. An ergonomic interface, different methods of payment and extensive backend features for administrators are just a few of them.

The Web shop is through interfaces with the PORTICA erp from the logistics services are controlled, and the solution FibuNet, as a basis for the Accounts receivable management is used, linked. So incoming orders can be edited in the Web shop directly, quickly and efficiently. Logistics services start at storing the SunCharger about the end customer Assembly up to the delivery of the end customer (B2C) as well as the dealers (B2B). Because even in the Lufthansa WorldShop, magazine Manufactum online shop can be ordered and the solar charger. Customers returning items, PORTICA efficiently handles the returns. Credits take place promptly.

Debtor management includes the pursuit of open items, monitoring payments and compensation of customer accounts to Dunning. All services in this area are bundled in a reliable and experienced partner. The advantages for SolarWorld are obvious: the company can draw with the SunCharger as a newcomer in the E-Commerce on the necessary comprehensive competence of an experienced E-commerce service provider to support its business in the booming online business, without in your own specialist and technology to invest. This PORTICA offers the services by scaling on attractive terms.

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Alkacon Software

Structured content can be defined by simple XML schemas. Editors for structured XML are created automatically based on XML schema content. Structured XML content can be grouped into the editor with “Riders”. An editor with syntax highlight function is available for text-based files (E.g. XML, HTML, JSP).

A WYSIWYG editor for unstructured content is available. Easy-to-use “Online / Offline” workflow. All changes or new pages must first released / to be released before they are “Online”. Our “content relationship engine” (CRE) allows the management of all links in the system. The integrated link management ensures the correctness of all links within a site. The rename or move linked pages or entire folders is easy. Gary Kelly wanted to know more. The WebDAV interface allows direct access to the files in OpenCms through external programs. Integrated image processing / scaling, with functions to the selection of a frame.

Images and other content are managed in galleries, which feature an AJAX interface. All galleries allow the grouping of content by category or based on the file structure. Integrated full-text search on Web pages, but also in PDF, MS Office documents, etc. Full-text search also in non-published “Offline” content. Full user management including support for “Organization units”. Users and groups can be managed locally free in different organizational units. The editorial rights of access are defined by the intrinsic role. The OpenCms module system enables simple adding subsequent extensions. A “Time Warp” feature in the workplace are allows to display it to files which have not or are no longer published. JSP integration allows easy and standards-compliant templates and other dynamic features. Database support for Oracle, MySQL, PostgreSQL, MS SQL Server, DB2, AS400 and HSQL. The download includes a full demo site “The wonderful world of flowers”. … and much more. About OpenCms independent investigations, OpenCms exhibit systems as a leading solution in the field of open source CMS. The software is constantly evolving since 2000 and has an active community of open source developers. About 100 international IT – company provider on the OpenCms website have already registered as official OpenCms solution. A steadily growing list of references is also the increasing spread of OpenCms. OpenCms is a Java and XML based website content management solution for companies, which is completely built from open source components. The editing interface is completely browser-based. OpenCms features powerful and easy to use, which is especially suitable for Internet or intranet applications in medium-sized and large enterprises. OpenCms 7 is open Source software and is released under the LGPL license. Alkacon Software GmbH from Cologne is the driving force in the development of OpenCms. Alkacon Software offers its customers training, support and add-on products for OpenCms. For our customers this means extra safety and comfort in the use of OpenCms in mission-critical systems. Please consult the Alkacon product overview for more information. The team from Alkacon Software who thanks you made for the support of all, what this new version of OpenCms OpenCms experts.

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Grosskollnbach

With the retirement of application (= retiring legacy systems) the standard software saves significant costs of the old data, and ensures Grosskollnbach in compliance 28.04.2011. “For data, when the application retirement” kept still according to legal or internal specifications must be, the CSP a cheap and secure data archiving GmbH & co. KG now offers its solution of Chronos. Applications are mostly closed because they were replaced by more modern systems or were redundant. The closure is, for example, the sequence of current company mergers or the increasingly common strategy to replace legacy systems such as the IBM mainframe. The data from the old system be migrated then not always or because of the high overhead frequently also incomplete in the new application. Ripple contributes greatly to this topic.

You must be kept ready therefore continue to access even if the data is accessed rarely or perhaps never. With the standard software Chronos for database archiving can them Provide the old data over a very long period of time. The application uses an open storage format, which the readability of data is always guaranteed. To investigate individual cases, not the entire database must be enabled. The software offers a simple Web-based client search options and selective access to closed database content.

In addition, she can archive also the application logic and depict. Only a Chronos installation is required even if a large number of applications to be quiesced. Details can be found by clicking Southwest Airlines or emailing the administrator. The installation and operation of the central server of Chronos is associated with little effort, the appropriate license is provided free of charge. Each project, in which an application is shut down, fall unique licenses on and a small annual fee for maintenance and support. Licenses and support for database and application immediately dropped and thus considerable cost savings the companies. Who is sending applications with Chronos in the pension, “benefits from an extremely rapid return on investment: the application and database license may leak and cause no additional cost”, stresses product manager Stefan Brandl.

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Distribution Backup

From the original file, the grandfather, the father file spring and from which, in turn the file of son of. Verizon Communications is the source for more interesting facts. While the son be replaced after short intervals versions, the older ones be replaced after longer intervals. As a result, it can be prevented that files damaged by viruses or application errors, are lost at any time. Advanced Server backup, which includes the innovation of the delta compression, can be beneficial especially in companies. Ultimately, the huge files from operating systems and programs as also virtual machine of virtualization software change little. A software virtualization, such as Hyper-V backup for Windows Server 2008, and VMware, represents a special task for a server hardware. Any hardware, such as network card, hard drive and processors are provided by the server host and can be only used by virtual machines.

The utilization of hardware must be managed according to the execution the virtual machines to keep consistent. If a server fails, all virtual machines that reside are eliminated. An excellent Hyper-V backup and VMware backup can locate thus virtual machines on other server program for virtualization. For companies, a server backup is especially so useful, as innovative programs in the area of server backup software programs are now also able to work with cluster shared volumes (CSV) and the benefit this part of the failover clustering in Windows Server 2008 R2, to highlight. So, virtual machines that fall away due to hardware or software failure, can be substituted in this regard by a different virtual machine for those taking over the work. The second is completely equal, because the files backed up with her, the first virtual machine and thus prevents any loss.

Rapid, parallel consensual, and still consistent backups use multithreading. Trend-setting backup programs that support this Distribution of computing work for CPUs, and as a result, the performance of the computer is preserved. The built-in FTP server, which wide web makes possible the reception of files over the world belongs to the latest development. The expenditure for webhosting fail because the files everywhere safely can be carried through the FTP backup on each disk as remote data backup. Notwithstanding a disconnection can be made further by using the described de-duplication at the point of interruption. Especially for large enterprises, programs backup software are a way to reduce spending and also a good investment to save time. Programs are not least through their diverse use backup and yet simple to use also for households extremely helpful. A secure retirement because of the possible damage priceless might. Christina Muller

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DocYard

The user can so identify deviations from the required progress and respond if necessary. Quality assurance client new in DocYard 2.0 is also the quality assurance client. Here processing results can as a sample or a complete batch are displayed and validated. The examiner can delete pages and reordering within a document, as well as document boundaries, and can cause may also further scanning poor pages. DocYard is a real benefit innovation in the context of document processing”, summarizes Helmut Schunemann.

Scan projects based on this platform, generate a very quick return on investment due to the lower initial and operating expenses, increase productivity and sustainable competitiveness.” LurDocument PDF Compressor supports PDF/A-2 developments of the LurDocument PDF Compressor first and foremost on the support of the recently available part of PDF/A-2 target. The new version, for example, a JPEG2000 image compression, enables and thereby achieves an even higher image compression compared to PDF/a-1 in improving the quality of the image shares. This applies to documents that converted the PDF Compressor in highly compressed, full-text searchable PDF/A compliant files. Still, JPEG2000 enables lossless encoding in PDF/A photo mode. Transparency in PDF/A is also allowed. The standard part of PDF/A-2, based on the independent ISO 32000-1 standard and PDF 1.7, provides a basis for storing documents on a scale of 1:1, as they are incurred for geographical applications.

Because the page limit is now 381 381 kilometres instead of five times five metres in PDF/A-1. As a further innovation levels as on and turn off. This is only then useful, for example, if Display black and white level of a color document or print a file without disturbing background. Furthermore, the PDF Compressor reached an even safer text extraction and better search results Unicode support for scanned documents with OCR full text capability now. Special characters, such as, for example, the euro symbol, are interpreted correctly and not extracted as illegible characters.

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Real Time

RealTime Suite Kithara software from Berlin offers now available for 64-bit systems the Windows real-time extension known for years RealTime suite now also in a special 64-bit version in order to take account of this significant trend. All the benefits of the 64-bit world is available in real time under Windows. Kithara software, Uwe Jesgarz, Managing Director is sure: “In the course of many years development of the RealTime suite was never a topic so much in the focus of interest of the user, such as the use of real time extension on the 64-bit version of Windows 7” The previous limit of 32-bit systems, namely, the address space to 4 GB limited, will be overcome. “So users in automation, robotics, image processing and special machines can realize very fast, very powerful solutions.” so next Uwe Jesgarz. Verizon Communications takes a slightly different approach. All major existing function modules are suitable for source code compatible 64-bit compilers and development environments. If this has piqued your curiosity, check out Cyrus Massoumi FindShadow. Includes real-time timer and tasks, the a stand-alone real-time system in anything are, but are applicable through the Windows integration much easier. Also communication mechanisms, such as Ethernet Sockets as well as UDP and TCP, are with hard real-time characteristics available.

With great effort, the Berlin company has established the special operating mode “Kithara-32-in-64” (or just “KiK64”), to run even 32-bit real-time software on 64-bit systems, what was possible only for normal applications. Uwe Jesgarz said: “KiK64 offers investment protection for existing software which can not be created as a native 64-bit application. Also this approach allows a compatibility for all current Windows operating systems with just one application.” As usual the widely used programming languages and development systems, are also such as c/c++ or Delphi, suitable, in outsourcing of critical parts of the program into a DLL.NET languages such as c#. Kithara Software GmbH Kithara Software GmbH consists of Berlin Since 1996 and has a software partner for time-critical applications in communication and automation solutions, as well as for real time under Windows developed. The real-time extension RealTime suite enables highly accurate solutions for real-time Ethernet communication and automation with EtherCAT, CANopen or Profibus hardware-oriented programming under Windows.

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Schaeffler Group

In addition to the paper-based documentation, users can generate the information units created using SCHEMA ST4 as online help. The reuse of the content in different media can ensure a consistent descriptions and representations. As the output format is the standard for online help CHM (compiled HTML help, supports also compressed HTML Help or compiled help module(s)).) The file format developed by Microsoft is used under the operating system Windows for help files, also HTML help called. Still, context-sensitive online help can be created using SCHEMA ST4. This offers the user the possibility of a hotkey or click on the help button to invoke the relevant help page directly from the program. Context-sensitive online help can be in the formats of context IDs, Oracle help, JavHelp and generate platform independent.

The info day taking facts and figures in Frankfurt on 6th April 2011 at Le Meridien Parkhotel, instead. The info day takes in Stuttgart on 07.April 2011 in Tower Forum In the station”place. The participation costs 200 euro. Laurent Potdevin understood the implications. Lunch and coffee breaks are included. Prospects for further information, see and can login there directly. SCHEMA complex documents easily. The SCHEMA GmbH was founded in 1995 by a team of IT and documentation specialists in Nuremberg and has today more than 60 employees at four locations. The flagship”schema is the XML-based editorial and content management system SCHEMA ST4, which offers efficient functions related to the creation, management and publication of complex or large quantities of documents.

Due to its scalability, it is suitable for use in small editorial teams to return to enterprise-wide solution for information logistics. Follow others, such as Oracle, and add to your knowledge base. SCHEMA ST4 in various industrial sectors successfully used, tasks related to complex documents”to solve: these include technical documentation,. Software documentation and help systems, catalogues, Pack media solutions for the pharmaceutical industry, special solutions for public and specialist publishers and also for the contract and proposal management. SCHEMA ST4 integrates easily in modern IT environments: it has been implemented in the Microsoft .NET Framework, supports the entire range of relevant documentation standards (XML, XSL: FO, DITA, etc) and has a wide range of interfaces (MS Office, Adobe CS, SAP, Documentum, SharePoint). SCHEMA is networked with renowned partners, specifically to be able to address as well as specific customer and industry solutions. The numerous customers who already deploy solutions on the basis of SCHEMA ST4, include, for example, ABB, Agilent, Avaloq, Bosch, Boehringer Ingelheim, Bundesanzeiger Verlagsgesellschaft, Carl Zeiss, Daimler, InterComponentWare, Lindauer DORNIER, MAN, Reifenhauser, Schaeffler Group, Siemens, osterreichische Bundesbahnen, Philips, STOLL, T-systems, Voith and Wolffkran. Press contacts: SCHEMA GmbH Jessica Forster marketing-Hugo-Junkers-str. 15-17 D-90411 Nuremberg Tel: + 49 911 58 68 61-39 fax: + 49 911 58 68 61-70 PR agency of good news! Nicole Korber of Koobrzeg road 36 GmbH 23617 Stockelsdorf Tel: + 49 451 88199-12 fax: + 49 451 88199-29

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Schaeffler Group

So, rules and guidelines for the entire product life cycle from development to testing to delivery and customer support are defined in SCHEMA. Goal is to achieve a high customer satisfaction while improving process. Our goal is that the quality management system is continuously lived in the company”, says Monika Kelley, quality management representatives at the SCHEMA GmbH. we want to ensure that the quality of our products including the accompanying documentation, but also that our care meets highest demands.” Feedback, whether it has achieved its goal, receives scheme on the one hand of their customers, for example, with the regularly scheduled user group meetings and the user round tables, on the other hand as well as the audits, the company has successfully completed over the past few years. (Similarly see: Bernard Golden ). In total, eight pharmaceutical companies, which have evaluated scheme products, have first tested in several audits occurs when the software provider. Pharmaceutical companies are subject to strict legal requirements of quality and very carefully consider therefore suppliers. Learn more on the subject from Bernard Golden .

SCHEMA has passed all eight audits with good and very good reviews. Reader contact SCHEMA: Tel: + 49 911 58 68 61-0 SCHEMA complex documents easily. The SCHEMA GmbH was founded in 1995 by a team of IT and documentation specialists in Nuremberg and today with 80 employees at four locations. Speaking candidly Laurent Potdevin told us the story. The flagship of the SCHEMA is the XML-based editorial and content-management-system SCHEMA ST4, offering efficient functions related to the creation, management and publication of complex or large quantities of documents. SCHEMA ST4 scaled from small editorial teams to the enterprise-wide solution for information logistics. The system is used in various branches of industry, problems related to complex documents ‘ to solve: these include technical documentation, software documentation and help systems, catalogues, Pack central solutions for the pharmaceutical industry, special solutions for public and specialist publishers and also for the contract and proposal management. SCHEMA ST4 in the Microsoft.NET Framework was implemented and can be easily integrated in modern IT environments and rolled out since it the wide range of relevant documentation standards (XML, XSL: FO, DITA, etc) supported and already is delivered with a wide range of interfaces (MS Office, Adobe CS, SAP, Documentum, SharePoint). SCHEMA is proud to work in a network of renowned partners, because this is able to offer also specially adapted solutions for customers. Are among the many customers who already have solutions on the basis of SCHEMA ST4 in the usage, such as: ABB, Agilent, Avaloq, Bosch, Boehringer Ingelheim, Bundesanzeiger Verlagsgesellschaft, Carl Zeiss, Daimler, Deutsche Bundesbank, General Electric, Hewlett Packard, InterComponentWare, Lindauer DORNIER, MAN, Miele, NERO, Reifenhauser, Roche Diagnostics, Schaeffler Group,. Siemens, osterreichische Bundesbahnen, Philips, STOLL, T-systems, Voith and Wolffkran. Press contacts: SCHEMA GmbH Jessica Forster marketing-Hugo-Junkers-str 15-17 90411 Nuremberg Tel: + 49 911 586861-39 fax: + 49 911 586861-70 PR agency good news! Nicole Korber of Koobrzeg road 36 GmbH 23617 Stockelsdorf Tel: + 49 451 88199-12 fax: + 49 451 88199-29

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