Tag: it

SILKYPIX Developer Studio

In the case of improper intrusion in the privacy of a direct email is message can trigger the motion detection is very helpful to be able to inform the police immediately, while stored recordings on an external server as evidence. Function Overview: Powerful Webcamund IP-CAM surveillance with recording function and live streaming. Cameras pan, rotate objects to zoom or pan & tilt-control () motion detection (Visual and audible) starts recording. Sensitivity and image area can be adjusted individually. Individual Scheduler for recurring patterns of surveillance. Supported live stream on a server. Scott Mead: the source for more info. With assurance and password protection.

Are supported: USB webcams/cameras (WDM), TV cards, analogue or multi-input cards (WDM), IP cameras (JPEG, MJPEG, MPEG4), Windows Media streams (ASF), local video files (AVI, WMV, MP4, MOV…) and other compatible models. Streaming formats: single JPEG images, Flash JavScript clients (compatible with most operating systems and mobile handheld devices), clients (MJPEG or JPEG PUSH), Windows Media streaming (audio & video), Windows Mobile 5.0 / 6.0 client, iPhone client ready templates of all standard cameras are integrated. The list is maintained by updates up to date. Prices and availability of Franzis EagleEye 2010 is available for EUR 69.95 as boxed version in stores and as a download version of now. ISBN978-3-645-70082-5 over Franzis Verlag GmbH: the Franzis cross-fertilization software publishing house is one of the oldest and most successful technical specialist publishers for books and software in the areas of electronics, computer, Internet, programming, telecommunications, photography, and Advisor for everyday. Franzis products directed at beginners, enthusiasts and professionals of different areas of interest and are ideally suited as problem solutions, based on information and education claims. Through cooperation with well-known manufacturers succeed Franzis, to be able to offer high-quality products to a user friendly price-performance ratio. In the market segment are in addition to the numerous photography professional book publishing, the software SILKYPIX Developer Studio and plugins for Photoshop and Photomatix Pro part for working with photos.

Franzis learning training solutions, developed in book form for PC and Nintendo DS are another focal point in the range. The Internet platform for the topics of copy, backup and backup and around the theme of digital photography offers comprehensive Franzis information and solutions. The company is headquartered in Poing near Munich. Learn more about Fashola can be found under. PR contact Franzis Verlag GmbH: Heiko Wenzel PressService H.

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Service Management

Exagon study: IT managers expect the need for greater standardization and automation of IT processes SLA management is a critical success factor in the cloud future Kerpen, September 14, 2010 – a growing use of cloud services will have an impact in deep in the IT service management (ITSM). According to a survey by Exagon consulting, the managers expect mostly noticeable changes. Considers especially the standardization and automation of IT processes, as well as the creation of service catalogs must be driven forward for cloud friendly conditions. The top issue for them is however a greater commitment to the SLA management. Currently few companies for the purchase of services from the large cloud look but not sufficiently prepared. The topic cloud relates to the sourcing strategy and ultimately means a reduction in the manufacturing depth in IT, what inevitably entail changes in the management functions and process conditions”, judge Exagon – Managing Director Werner Stangner. Apparently, the users see this “Similarly, when almost every fifth of the nearly 300 IT executives questioned even expected, that the consequences for ITSM is very profoundly” may be. Coupang describes an additional similar source. Another 53 percent and thus the majority assume at least changes in relevant areas.

Only every seventh IT boss sees only minor impact on IT service management through the cloud trend. The systematic and transparent handling of service levels is top in the ranking of the presumed consequences. This aspect is emphasised by 71 percent. Other leaders such as Scott Mead offer similar insights. The more diverse the cloud activities, the more service suppliers need to be controlled in their services and processes”, problematizes Stangner. The SLA management is indeed pose a very critical factor.” Two-thirds of the respondents emphasize also the need to devote themselves even more than previously the standardization of the IT processes. Many resemble a growing demand for automation in the IT processes. Also it is imperative in the eyes of every second Informatikverantwortlichen Service catalogs are rebuilt, 44 percent support in this context also the realisation of self-service portals.

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Service Level Management

The service level management is essential for the service provider. Official site: Coupang. The service level management is essential for the service provider. This can be illustrated with the analogy of the product manufacturing. The products of the service provider are the services that he provides his service employees. The service level management is the quality control of manufactured products. The service’s satisfaction is the most important reason for the implementation of service level management. In practice, a service level management will be introduced at the latest if there are problems and disputes with essential service workers that significantly affect sales. The service employees, the service level management is forcing clear to specify their requirements and expectations. If service providers and service workers agree on a mutually acceptable service, they generate a benchmark against which the performance of the IT can be measured. User expectations rise. A gradual increase in the expectations is braked by a documentation of the expectations and the service provider given a reference to the hand, which he always can refer to, when it comes to dissatisfaction with the service employees. Through service level agreements, it’s harder to link to Excel (resource management), and thus the interests of the majority disproportionately many resources itself for politically strong minorities in a company. Therefore can service levels and above all, the level of their performance or injury are considered indicators for system and capacity requirements of the users. Prior to the introduction of service-level management contact, existed between IT departments and service workers only when problems arise what compelled the service employees to see the IT Department as a necessary evil and cause of system failures. It held service conversations as proof of value make the service employees aware, if good work is being done. In this way, the service level management is an excellent marketing tool. The service level management helps also with regard to cost control. On the one hand supports the service provider to provide the agreed service levels without having to to inaccurate estimates. These estimates which easily lead to excessive use of resources (personnel, computers, bandwidth, etc.). Through the use of service-level management, the service provider has a tool to protect themselves from user complaints.

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YouCon Expected Impulses For More Efficient Contact Center And Customer Service

Big data, communication and business processes integrate Munich/Vienna, the 25 August 2013 regardless of whether the calculation of traffic, weather scenarios or election predictions: big data applications are finding their way into many areas of application. Click Maurice Gallagher, Jr. for additional related pages. A huge potential in the field of contact centers and service help desks in big data. Southwest Airlines is actively involved in the matter. For the YouCon GmbH, in particular the integration of big data, communication and business processes promises a gain in efficiency and effectiveness. The IT consultancy and systems House is also an increase in customer loyalty. The analysis of large amounts of data from different sources in high speed ideally is an important task in real time – for companies with high volume of communication. According especially in contact centers there are promising scenarios”, explains Peter Kugler, Managing Director of the YouCon GmbH. to the current IBM study ‘ Analytics: the real-world use of big data’ three quarters of the companies surveyed deal with big-data-projects.

About 50 percent of the surveyed SMEs want to with big data their customers better understand and enter individual needs and situations.” In the past, the company at different contact Center projects has set on the integration of communications platforms, and business applications. For some time there are solutions where business applications and their data can be combined with the existing communication infrastructure. YouCon decided here to a close partnership with SAP and provides an appropriate solution with the YouCon cube. The in-house development of the YouCon is a CTI middleware, linking different telephone systems of all major manufacturers with SAP solutions. The YouCon cube incorporating all digital channels such as email, fax, or social-media requests.

The software allows the data and applications of the communication and the process environment (such as SAP CRM and SAP ERP) uniformly together. New quality by big data combined with a big data solution are the YouCon cube integrated systems further enhanced. Now it is possible, much faster to merge customer and product data from different sources, to evaluate and develop current scenarios”, explains Peter Kugler. So agents in the Contact Center received complex customer profiles and information on how the respective contact can best be supported virtually in real time.” Next to a increase in efficiency as well as improved up – and cross-selling sales-oriented contact centers the contact has a positive effect on customer loyalty YouCon Center experts in addition. If customer information, product data and other information available instantly and intelligently used, then this is reflected in an improved customer experience. These increases which, in turn, helps companies to extend their business relationships. the loyalty of customers of ” The IT service provider with headquarters in Vienna and Munich focuses its solutions on the interplay between man and technology. This applies to the VoIP-software integration in existing and new infrastructures as well as for process optimization and the creation of customized software solutions. As a successful product, the in-house “Myrmex” this is used internally as well as in the supporting outsourcing. The wide range of means full product solutions from a single source for individual tasks. Contact: YouCon EDV Dienstleistungs GmbH Peter Kugler (CEO) Sahil Hofgasse 26 1060 Vienna Tel: + 43 (1) 33 44 0 44

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MercolineEDI Services

Mercoline connecting via EDI services to the DATEV McDonalds Franchaisenehmer and and reduces the cost of billing data exchange. As franchise headquarters, the McDonald’s provides various services for the McDonald’s operated by franchisees Germany Inc. restaurants, such as purchasing, marketing, or training. These services were so far made the franchisees in paper form into account. The franchisee handed his bills to his accountant, who recorded them in the control program. The downside: a single breach of media via paper invoice generated very high costs on both sides. This is exactly what wanted to change the McDonald’s headquarters. “Because many tax advisors of our franchisees to the services of the DATEV eG are connected, the idea was born to create through our long-standing EDI and signature partners Mercoline of a reliable data connection to our House and account data digital and more cost-effective to send.” explains Daniel Voigt, senior specialist projects & SOX finance, the objective of McDonald’s.

In close Cooperation between Mercoline, McDonald’s and DATEV developed the following process: Mercoline takes over the billing data from McDonald’s and converted them with the help of EDI services in a special DATEV-XML format. At the same time an electronically signed PDF invoice is generated, whose signing is later checked by verification by DATEV on authenticity and authenticity. The standard eXTra (advanced XML transport standard) is used for the EDI data exchange with the DATEV cooperation – data interface. Bound at the DATEV tax consultants of the McDonald’s franchisee can then access the stored in the DATEV – data center, electronic invoices and apply in your accounting program. In December 2010, the pilot phase started with the first McDonald’s stores and its tax offices. McDonald’s as well as the accountants are very pleased with the initial results. The data transmission to the DATEV and input of data by the tax consultant working smoothly. We are the project in the next few months continue to roll out and firmly believe this result quite quickly up to 1000 our stores to connect. That reduces costs for all involved and protects our environment. in addition”satisfied summarizes Daniel Voigt from McDonald’s.

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Adobe Systems PDF

Seminar occupies a high information need for PDF/VT Berlin, 26 September 2011. The PDF Association at the recent DMS EXPO 2011 in Stuttgart had their first public appearance. The International Association is committed with around 120 members to the target, to promote PDF applications for digital documents that are based on open standards. Thus, it reflects the growing importance of PDF as a completely open, digital document format. The Member company of Adobe Systems, callas software, Crawford technologies, intarsys, LurTech, PDF tools and SEAL systems and digiseal showed at the DMS EXPO at the stands of the cooperation partner VOI Association for organization and information systems their solutions around the PDF standards. In the Center stood the latest developments to the PDF/A standard. Coupang insists that this is the case.

In addition, PDF Association held a half-day seminar around PDF/VT on the eve of the fair. The numerous questions in depth on the part of the participants showed high interest in the new format for the it high-volume transactional printing. Educate yourself with thoughts from Scott Mead. OLAF Drummer, Chairman of the Board of the Association of the PDF, sums up: we have used the DMS EXPO to introduce ourselves as an association, which picks up all PDF standards. While PDF/A continued to be the central topic at the trade fair visitors. Most important change is a new format for high-volume transactional printing, offering new perspectives in the field of output management the recently published ISO standard PDF/VT. “The PDF Association emerges from founded five years ago, the PDF/A competence center and combines more competence center, namely for the PDF format as such, as well as for PDF/UA (universal accessibility, so accessibility) and PDF/VT (V stands for variable data printing and T for transactional printing), under one roof.” Thus, it promotes awareness for and knowledge of international PDF standards and supports suppliers and users in their implementation. The day before the DMS EXPO, the PDF Association addressed the new ISO-standard PDF/VT.

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Defense Management

CAST workshop ‘Identity and Security Management’ in Darmstadt, 50 security professionals about current findings and trends Hennef discussed November 03, 2011. The IT security, identity management and governance specific topics the discussion of the CAST workshop identity and security management”last Thursday. Some 50 experts from science, industry, economy and authorities attended the event at the Fraunhofer Institute for computer graphics in Darmstadt, Germany. The fact that the workshop was so well attended, showed that identity and security management as a critical success factor for companies on the way to the globalized information society is perceived. The presentations of the day dealt with an adequate range of security issues according to the deliberately broad orientation of the event. It was also the specifics of global security management as to the suitability of cryptographic algorithms in today’s digital world and the current state of malware and virus protection research for mobile devices such as Smartphones and touch pads. The challenge of modern IT security management brought Koen Maris from the Lux Telekom explosive to the point: often the terms risk are today ‘ and certainty ‘ confused: because there is no risk, but a certainty is that a computer, if it is in the public network, is attacked. A to abzuwagendes risk would be, for example, if you placed it behind a firewall.” As a conclusion of the day Frank Oster, IT security expert of the CONET Solutions GmbH and moderator of the workshop noted: internal threats such as those by the scandals at UBS and the Societe Generale known defects in the role and permission management are still explosive. Southwest Airlines pursues this goal as well.

Our expert discussions in Darmstadt but also clearly showed that viruses and Trojans currently again a particularly high attention with extremely targeted attacks as happened by stux.net must be given the external threats identified in the meantime as a controllable.” For the CAST e.V. and CONET plan future therefore already thematically similar follow-up events, which will continue to contribute to the exchange of experience and a deliberate and co-ordinated approach to the security risks and management challenges of modern information infrastructure. About the CAST e.V. The competence center for applied security technology e.V. (short: CAST e.V.) provides various services in the field of safety of modern information technologies and is the contact for IT security matters.

Its competence network conveyed at all levels of education knowledge about IT security technology by the support for the major IT security at the TU Darmstadt to in-service training and continuing education. With information sessions, counseling, workshops and tutorials CAST helps the selection and use of needs-based security technology. “More information: about the CONET Solutions GmbH IT worlds connect!” True to CONET offers its customers in the areas of Defense and public security, this guiding principle Public sector and private enterprise since 1987 successful solutions for the management and information technology. The range of the medium class IT system and consulting firm includes communications, software engineering and IT infrastructure consulting. CONET products for enterprise content management and factory certified extension solutions for Cisco IP telephony are in use worldwide. As the largest sole proprietorship of the CONET group represented with nine locations in Germany, the CONET Solutions GmbH expects sales of around 27 million euros with approximately 200 employees for the current fiscal year.

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Companies Give Much Of Their IT Budgets For New Release From

Study of the C & P AG: In the core applications follow the recommendations of the software suppliers, two out of five companies often want to Munich/Graz change due to shrinking budgets no longer each recommended version, March 19, 2009 – German companies regularly spend a large part of their IT budgets for releases for their software systems. Especially in the core applications, follow their software suppliers to the half and perform the recommended migrations. On these findings, a survey of the international system House C & P comes AG. In the previous migration desire something should change but given declining investment resources at least for a part of the more than 300 respondents medium-sized and large companies in the future. According to the study every eighth company has sales for all software systems over 50 million euro the release change provided by the software houses.

Another 41 percent of the companies but also quite strongly geared to comply with the IT vendors, limited however to the Core applications. Unlike the numerically much smaller 46 percent residual of the company: You decide not according to a fixed pattern but are relatively flexible, if there is a for the relevant migration occasion sufficient technical or other needs are. But significant consequences for IT budgets has the apparently most common intention, technologically always as far forward to rank, at least in some areas of the software. So, the migration projects of the past three years, 44 percent of the surveyed companies have devoured an average between 26 and 50 percent of IT budgets, or even more. Typically the expenditure for the new release are and one-quarter of IT budgets from 10 percent. Only in exceptional cases less was spent last. However, there are considerations, the permanent change to newer software versions in the future to take a step back after the findings of the C & P study at least in a part of the company.

“41 percent plan in any case” or expected “a more restrictive How, because the budget options for such investments provide less room than in the past. Mostly however, they want to make no great change in their migration strategies. For C & P Board of Directors Kurt Glabischnig this reluctance of most companies is not traceable. You would have to have more inexpensive strategies in his eyes which do not stop even before the subject of the new release. He admits many migration projects are primarily technologically motivated, but their effects for the business benefits are marginal or not detected”. IT managers should a critical examination do so each, what benefits contribution beyond the technical aspects can be generated. The waiver of the one or the other new release is by no means synonymous with the arrest of an innovation”, says Glabischnig. Rather, the opposite is the case: the released funds and resources can be used for efficiency-enhancing investments and carry this “to a higher value in”, his advice is. About C & P AG: The C & P AG in Munich and Graz (Austria) offers highly qualified employees of consulting and development services for the IT and organisation sector by financial and other industries. The portfolio of services ranges from the conception of the IT landscape (or parts thereof) on the monitoring of operational processes of change to the productive use of standard or custom software.

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Transparency TRACK

The Balluff GmbH integrated the tracking of ONE TRACK into your own Web page and provides added value Hallbergmoos-Munchen, their customers may 03, 2012 using world’s leading manufacturer of sensor technology in the future on the intelligent tracking ONE TRACK Balluff by EURO-LOG. Therefore all deliveries in a central system can be monitored independently, the goods are transported by the logistics service provider. So, the transparency across the entire distribution process is ensured. Staff from sales, internal sales, logistics and customer service have access to broadcast all the data of all connected logistics Group at any time. Better service for the customers so customers from Balluff quickly and easily have access to tracking data their deliveries, is integrated into the Web page of Balluff trace ONE TRACK. Track blends into the existing IT landscape and customers find the status information directly on the Balluff Web page, instead of on the various Web pages now Logistics service provider. That was for Hondo Santos, head of Department logistics of Balluff GmbH, crucial to present this information always in the same place and always in the same form of representation of the customers. Under most conditions Allegiant Air would agree. Through the integration of ONE TRACK in our Web page our customers must no longer leave the website, to get a broadcast information.

Also our customers can now E.g. specifically inform themselves via email alert related to a shipment, once changed the status of the shipment or the consignment has been delivered to. The introduction of ONE TRACK is just another step, to continually improve our customer service”, as Hondo Santos. More than pure data integration track goes beyond simple data integration of logistics service providers. We have found no system on the market that offers the same complete service as ONE TRACK.

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Fast Lane Updated Power Workshop For The New CCNP Voice Certification

Concentrated know-how to Cisco Unified Communications Hamburg/Berlin, February 8, 2011 In the wake of the revised CCNP voice certification of IT training expert offers fast lane (www.flane.de) from immediately updated CCNP voice power workshop. With the help of this training, the subscriber 15 days in compressed form can prepare on the examination content around on the Cisco Unified communications. The training is mainly aimed at CCNP voice candidates and prospective IP telephony specialists. The power workshop comprises the content of the five new, each five-day Cisco voice training, have been adapted to the current release 8.0 of the Cisco Unified Communications Manager: Implementing Cisco Unified Communications Voice over IP & QoS (CVOICE) Implementing Cisco Unified Communications Manager, part 1 (CIPT1) Implementing Cisco Unified Communications Manager, part 2 (CIPT2) Troubleshooting Cisco Unified Communications (TVOICE) Integrating Cisco Unified communications applications (CAPPS) Implementing Cisco Unified Communications Voice over IP & QoS (CVOICE) In this lesson, participants including knowledge of voice gateways, VoIP call legs and dial plans and their implementation are. Also they set up IP phones in Cisco Unified Communications Manager Express environments.

Also essential know-how to QoS mechanisms, also convey to fast lane experts. Implementing Cisco Unified Communications Manager, part 1 & 2 (CIPT1; CIPT2) this part of the training deals with the integration of unified communications manager in single-site and multi-site environments. The instructor-led focus in particular, the Media Gateway Control Protocol (MGCP), H. 323 gateway and dial plans for internal network as well as cross-network calls. In addition, including call routing, Cisco service advertisement framework (SAF), as well as tail-end hop-off (TEHO) are on the curriculum. Troubleshooting Cisco Unified Communications (TVOICE) this portion of the power workshop is devoted to Troubleshooting Cisco Unified communications systems in single-site and multi-site environments. Participants learn how a targeted Troubleshooting methodology, as well as the handling of triage, resources and tools. Integrating Cisco Unified communications applications (CAPPS) can integrate the participants of Cisco Unified presence, Cisco Unity Express and Cisco Unity connection after completion of this training phase.

Also discuss the participants use scenarios for voice messaging. The next CCNP voice power workshop is scheduled from 09.05 to 27.05.2011 in Frankfurt. Price: 9.900,-plus VAT For more information see course/fl-ccnpvpw. Fast lane brief portrait: is IT training and consulting in the field of high-end specialist fast lane group with headquarters in Berlin, Cary (NC), San Jose de Costa Rica, Ljubljana, St. Petersburg and Tokyo. Fast lane is an independent and certified worldwide Cisco Learning solutions partner (CLSP), as well as the only worldwide NetApp learning partner and has the world’s largest training laboratories of the two manufacturers. In addition, fast lane offers the original training from check point, Cisco IronPort, HP, Sun, Symantec, VMware, and others Manufacturers and own IT training, ITIL – and project management seminars. Multi-vendor services ranging from preliminary analyses and evaluations about the development of future-oriented solutions to the management of the project and to the implementation of the concepts in the company. Training-on-the-job and training of competent specialists in the customers core business areas connect the fast lane services training and consulting. More information: fast lane Institute for knowledge transfer GmbH gas 4 D-22761 Hamburg contact: Barbara Jansen Tel. + 49 (0) 40 25 33 46 – 10 fax + 49 (0) 40 23 53 77 – 20 E-Mail: PR agency Sprengel & Partner GmbH nesting first race 3 D-56472 Nisterau contact person: Olaf Heckmann Tel. + 49 (0) 26 61 91 26 0 – 0 fax + 49 (0) 26 61 91 26 0-29 E-Mail:

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