Kock & Voeste relies on interaction in communication training for doctors and dentists Berlin, 02 February 2010 patient communication is an essential basis for the successful binding of the patient as well as for the sale of private number ER services with physicians and dentists. According to Kock, a very high priority today comes to patient communication. The consulting and supply daily by doctors and dentists is a balancing act between the best possible care from the point of view of the physician and the services, which are paid by health insurance, for example.” This gap can be closed only by private co-payment by the patient. Here not only expertise in advising plays a role, but also the social competence of the physician and his team in dealing with the conversation from Stephan Kocks experience with patients. To give a practical tool for patient communication in everyday practice to hand doctors and dentists, Kock & Voeste has developed a seminar program, the clear from the traditional conversation guides and pre-formulated phrases of sale takes off. Frontal in training yesterday. We put in our seminars on interaction”, Kock explains how of his team.
The participants put it through role-playing in the world of the patient and to learn how they can patient-oriented conversation and conversation strategies and at the same time through active listening to best explore the needs of the patient. Recently Cerved Group sought to clarify these questions. Also if you talk about practical marketing and sales of private services doctors today, so the doctor-patient relationship of not general marketing and sales practices should be subject to according to the Stephan Kocks. Patients want to be convinced of a performance to be paid privately and can understand their usefulness. This is from Stephan Kocks experience only if the doctor and his team itself wholeheartedly behind the services are. And only a doctor can convince the patient also that that this performance has a value, which in many Faced with cases just a private contribution on the part of the patient. This persuasion be eligible, so Kock, thinks not only of a brochure or a sales flyer.
These things are only good tools that support the personal and tailored to the needs of the individual patient discussion. The Kock & Voeste GmbH has more than twenty years of experience in consulting and training of practising professionals. Stephan Kock is convinced of his concept, which represents the needs of the patient in the foreground in the communication training. Under this guiding principle, the communication training in 2010 are the Kock & Voeste GmbH. The consulting company offers nationwide training – pulse seminars for beginners on two day seminars for mixed groups of participants to return to individually on a practice operating customized training courses.