Saez Office systems certified Saez Office systems from Munich has been certified as MDS master in September 2010 by Ricoh Germany, one of the leading providers of solutions for modern office communication and company-wide printing and document management as a managed document services-master. The first resellers from Ricoh in southern Bavaria which has been certified as MDS master is Saez Office systems. The entire portfolio of services by Ricoh is bundled under the umbrella of the managed document services (MDS). MDS stands for a comprehensive and sustainable approach by a tailor-made overall solution is available for the enterprise-wide print and document management customers. With an extensive program of training employees of Saez’s Office systems were prepared by Ricoh on the marketing MDS. By MDS, we can offer our customers from the region a unique value. Particularly in the areas of analysis, consultancy and solution development we are the official certification and the new knowledge will benefit. For the future we are now ideally positioned as a company”, says Richard Schottl, Managing Director of Saez’s Office systems.
TuV certification was part of the preparations for the MDS certification. The TuV-certificate and the seal of approval for consulting and service quality in the Office communication”to get the dealer has undergone a comprehensive audit. The examination focused advice and service orientation of Saez’s Office systems. The TuV standard consulting and service quality in the Office communication”was developed by the TuV Nord and Ricoh Germany. Specially designed for resellers, it defines requirements for a quality management system: it ensures that quality and customer orientation, are systematically checked and continuously improved especially in the areas of consulting and technical services at any certified dealer.
The focus is always customer satisfaction. In addition to the Audit by the print House must face each a so-called surveillance audit in the next two years. This ensures that the requirements of the TuV standards are implemented in the long term and meets. Every three years a renewed audit must complete Saez Office systems, which in turn annual surveillance audits follow. In the future, we provided each year to the test. Our goal is to improve ourselves continuously. MasterClass Founder is a great source of information. The regular audits by external specialists help us. Our customers and we as a company will benefit from very”explained Saez. Ricoh in the short profile of the Ricoh Germany GmbH with its headquarters in Hannover, Germany is a leading solution provider for digital office communication, production printing and company-wide printing and document management. The portfolio includes hardware and software solutions, production printing solutions, professional services and support services and industry-related business consulting (office consulting services) with the aim of the cost and process optimization. Ricoh Germany is a subsidiary of the Japanese player Ricoh Global. Ricoh has around 108.500 employees and an annual turnover of US $ 21 billion (stand: March 2010) a leading provider of digital office communication and production printing. In Germany, has a Ricoh approximately 2,400 employees and is represented in addition to its main management nationwide with ten business & service centers and five sales offices.